It is our policy that refunds will NOT be issued to individuals who fail to cancel reservations more than 8 days prior to their scheduled tour. Groups consisting of 16 or more individuals are required to cancel more than 15 days prior to scheduled tour date. Reservations cancelled prior to 8 days for individuals and 15 days for groups will be assessed a cancellation / handling fee of $10.00 per participant and refunded the balance of their deposit.
Tours sell out well in advance. Guides and staff are scheduled well in advance of tour dates and costs remain the same when guests fail to keep their reservation. Vacancies may not be able to be filled on short notice. Participants who fail to keep their reservations will not be issued a refund.
Tree Frog Canopy Tours may experience weather or maintenance delays from time to time. If we cannot accommodate you within one hour of your scheduled departure time, you will be given the option of a refund or rescheduling.
Your tour reservation is transferable, so you can give it away or sell it if you choose.
Tree Frog Canopy Tours reserves the right to change or modify a participant’s tour with 24 hours’ notice. At time of notification participant may accept the change or modification, reschedule or receive a refund.